Welcome to SERVICE.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our tableware collection, our customer service team is here to help.
For questions regarding orders, delivery, products, after-sales support, or business cooperation, please contact us through the official channels below.
Customer Support by Email
Email: service@klevriv.com
Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
To help us assist you more efficiently with an existing order, please include your order number whenever possible.
For product-related questions, please include:
• Product name
• Order number (if available)
• A brief description of your question or concern
• Clear photos (if applicable)
• A short video if the issue relates to product condition, damage, or product usage concerns
Providing these details allows our team to better understand your request and provide appropriate assistance.
Customer Service Hours
Customer Support Email:
service@klevriv.com
Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Eastern Time)
Messages received outside normal business hours will be reviewed on the next business day.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
Order, Shipping, and After-Sales Support
Our support team can assist you with:
• Order status and tracking information
• Shipping and delivery inquiries
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales support
• Product specifications and materials
• Business and wholesale inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product and packaging.
Product Support
SERVICE offers carefully selected bowls, plates, spoons, and other tableware products designed for everyday dining and home use.
If you experience any issues with your products, our customer service team can assist you with:
• Product size and dimensions
• Materials and finishes
• Product usage instructions
• Cleaning and care recommendations
• Product features
• Included accessories
• Product styles
• Frequently asked questions
Since product specifications may vary between different items, please provide the product name when contacting us.
Business and Wholesale Inquiries
SERVICE welcomes inquiries from retailers, distributors, commercial buyers, and potential business partners.
For wholesale, bulk purchasing, distribution, or other business cooperation opportunities, please contact:
Please include:
Subject: Business Inquiry
Subject: Wholesale Inquiry
This helps us process your request more efficiently.
If possible, please provide:
• Company name
• Market or sales region
• Expected order quantity
• Brief description of your inquiry
Company Information
Brand: SERVICE
Website: klevriv.com
Legal Entity:
Shenzhen Shanying Network Co., Ltd.
Registered Address:
Room 1401, Building 4, Zhenye City, No. 2 Shenfeng Road, Shenhui North Community, Liuyue, Henggang Subdistrict, Longgang District, Shenzhen, China
Unified Social Credit Code:
91440300MAEEFMJJ3A
For further business inquiries, please contact our team.
Phone:
+86 15273717615
Customer Support Email:
service@klevriv.com
klevriv.com is operated by Shenzhen Shanying Network Co., Ltd., which is responsible for store operations, customer service, order coordination, and related e-commerce activities.
We Are Here to Help
From selecting the right tableware for your home to receiving and enjoying your order, the SERVICE team is dedicated to providing a simple, clear, and reliable shopping experience.
If you have any questions, please contact us:
Thank you for choosing SERVICE.