Payment Methods
Available payment methods for your order will be displayed during checkout.
Payment options may vary depending on your location, selected currency, device, order amount, and available payment services at the time of purchase.
Only payment methods displayed during checkout can be used to complete your order.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud prevention review.
Your payment service provider, card issuer, card network, or other financial institution may:
• Approve or decline transactions
• Request additional verification
• Place temporary authorization holds
• Apply transaction limits
• Require additional security checks
SERVICE does not control the approval decisions, verification procedures, authorization hold periods, or processing schedules of independent payment providers or financial institutions.
If your payment is declined, please verify your payment information, contact your bank or payment service provider, or try another available payment method during checkout.
Checkout Security
SERVICE uses Shopify as its e-commerce platform and works with participating third-party payment providers to support checkout and payment processing.
Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.
We take reasonable measures to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
For your own protection, we recommend:
• Using trusted devices and networks when shopping
• Keeping your account credentials confidential
• Confirming that you are visiting the official klevriv.com website before entering payment information
• Avoiding sending sensitive payment information through email or customer service messages
SERVICE will never request your full credit card number, CVV/security code, or online banking password through email.
Pricing and Order Total
Before completing your purchase, the checkout page will display applicable:
• Product prices
• Quantities
• Discounts
• Shipping fees
• Applicable taxes
• Final order total
Please carefully review your order before submitting payment.
The amount displayed during checkout is generally the transaction authorization amount before completion of payment, excluding any additional fees charged by your bank or payment provider.
Currency and Foreign Exchange
Prices are displayed and processed in United States Dollars (USD).
If your payment method uses a currency other than USD, your bank, card issuer, or payment service provider may apply:
• Currency conversion rates
• Foreign transaction fees
• Exchange rate adjustments
• Other financial institution charges
These rates and fees are independently determined by your payment provider and are not controlled by SERVICE.
Temporary Authorization Holds
In some cases, your bank or card issuer may display a temporary or pending authorization before payment is fully completed.
A pending authorization does not necessarily mean that a final charge has been completed.
If a payment attempt fails or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.
SERVICE cannot control the release timing of authorization holds.
Failed or Declined Payments
Payments may be declined due to:
• Incorrect payment information
• Insufficient funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud prevention screening
• Payment provider limitations
• Technical or network issues
If payment authorization cannot be completed successfully, your order may not be processed.
For more information about failed transactions, please contact your bank or payment service provider.
Duplicate Charges or Unexpected Charges
If you believe you have been charged multiple times for the same order, please first check whether one transaction appears as a pending authorization or temporary hold.
If you still believe there is an incorrect or duplicate charge, please contact us:
Email: service@klevriv.com
Please provide:
• Order number
• Email address used at checkout
• Transaction date
• Charged amount
For security reasons, please do not send your full payment card number, CVV/security code, online banking password, or other sensitive financial information by email.
Discount Codes and Promotions
Discount codes generally must be entered before completing checkout.
Promotional codes and special offers may be subject to:
• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Excluded products
• Geographic restrictions
• Usage limitations
• Other promotion-specific terms
Unless otherwise stated, discount codes:
• Cannot be combined with other offers
• Cannot be exchanged for cash
• Cannot be applied retroactively to completed orders
• May be limited to one use per customer or order
The terms displayed with applicable promotions will govern those offers.
Taxes and Additional Fees
Applicable taxes and shipping fees will be displayed during checkout where applicable or supported.
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination.
For additional information, please review our Shipping Policy.
Refunds
Unless otherwise required or permitted by applicable payment providers or laws, approved refunds will generally be issued to the original payment method used for purchase.
After SERVICE issues a refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.
These processing times are determined by the relevant financial institution and are outside the control of SERVICE.
For refund eligibility information, please review our Return & Refund Policy.
Payment Verification and Fraud Prevention
To protect our customers and our store, certain transactions may require additional review.
Where reasonably necessary, we may delay shipment, request reasonable verification, decline orders, or cancel transactions due to:
• Suspected fraud
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual order activity
• Other reasonable security concerns
If an order is canceled after successful payment collection, refunds will be processed according to our applicable policies and payment provider procedures.
Payment Privacy
Information provided during checkout may be processed by:
• SERVICE
• Shopify
• Payment processors
• Banks and card issuers
• Fraud prevention service providers
• Logistics or delivery providers when necessary
• Other service providers involved in completing transactions
For more information about how SERVICE handles personal information, please review our Privacy Policy.
Independent payment service providers may also process information according to their own privacy policies.
Contact Us
If you have questions about payments, charges, discount codes, checkout, refunds, or order-related transactions, please contact us:
Brand: SERVICE
Website: klevriv.com
Legal Entity: Shenzhen Shanying Network Co., Ltd.
Registered Address: Room 401, Building 4-1, Zhenye City, Shenfeng Road, Liuyuebei Community, Henggang Street, Longgang District, Shenzhen, China
Unified Social Credit Code: 91440300MAEEFMJJ3A
Customer Support Email: service@klevriv.com
For order-related questions, please provide your order number and the email address used at checkout so our team can assist you more efficiently.
Please do not send full credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.