At SERVICE, we want every customer to have a clear and straightforward return experience.
This Return & Refund Policy applies to eligible purchases made through SERVICE.
1. 30-Day Return Period
Customers may request a return within 30 days after confirming receipt of an eligible order.
Before returning any product, please contact our customer support team:
Email: service@klevriv.com
Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not send products back without contacting us first.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally:
• Be unused or in like-new condition
• Have no customer-caused damage
• Not be modified or altered
• Include all original components
• Include all accessories
• Include any lids, handles, spoons, packaging inserts, or other included parts
• Include product instructions or care information, if provided
• Be returned with original packaging whenever possible
SERVICE products include household tableware such as bowls, plates, and spoons. Customers should carefully package returned products to prevent cracks, chips, scratches, or other damage during transportation.
Proof of purchase, such as an order number or order confirmation, may be required.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically prevent a return.
However, where permitted by applicable law, opened or used products returned due to personal preference may be subject to inspection.
Returned products should not show:
• Excessive use
• Misuse
• Customer-caused cracks, chips, scratches, stains, or breakage
• Unauthorized repairs
• Alterations
• Missing parts or accessories
• Damage caused by improper cleaning, storage, handling, or use
If a product has lost significant value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may be applied where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not qualify for preference-based returns, including:
• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing important components due to customer actions
• Other products identified as non-returnable before purchase
Any product-specific exceptions will be displayed on the relevant product page or communicated before return approval.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your SERVICE products immediately after delivery.
This is especially important for products such as:
• Bowls
• Plates
• Spoons
• Tableware sets
• Other kitchen and dining products
If your order arrives:
• Broken
• Cracked
• Scratched
• Damaged
• Defective
• Incorrect
• Missing parts
• Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
• Order number
• Product name
• Clear photos of the product
• Photos of internal packaging protection
• Photos of the external package
• Shipping label photos, if available
• A short video showing the issue, if applicable
After reviewing the provided information, we will determine the appropriate next steps according to our policies and applicable consumer laws.
6. Basic Product Inspection Before Return
For certain product concerns, our customer support team may first provide reasonable product inspection guidance.
For SERVICE products, this may include:
• Checking for visible damage
• Confirming product condition
• Reviewing cleaning and care instructions
• Confirming whether all parts are included
• Reviewing packaging and delivery conditions
We may request photos or additional information to better understand the issue.
If a product is damaged, broken, or unsafe to use, please discontinue use.
7. Return Shipping Costs
For preference-based returns, including:
• Change of mind
• Selecting the wrong size, style, color, or product
• No longer needing the product
• Product not matching personal preferences
• Other reasons not caused by SERVICE
Customers are generally responsible for return shipping costs where permitted by applicable law.
If SERVICE confirms that a product is:
• Damaged during shipping
• Defective
• Incorrectly shipped
• Missing required components
• Otherwise eligible for seller-paid return costs under applicable laws
We will provide appropriate return instructions or solutions.
Please do not purchase expensive return shipping before receiving instructions from our customer support team.
8. Original Shipping Fees
Generally, original shipping fees are not refundable for preference-based returns unless:
• SERVICE provides otherwise
• The return resulted from our error
• The product was defective, damaged, or incorrectly shipped
• Refunds are required under applicable laws
9. Return Address
Return addresses may vary depending on:
• Product type
• Shipping location
• Customer destination
• Warehouse arrangements
• Logistics requirements
• Reason for return
Please do not return products to our registered company address unless specifically instructed by our customer support team.
After your return request is reviewed and approved, we will provide the correct return address.
10. Return Packaging
SERVICE products should be carefully packaged to reduce the risk of damage during return transportation.
Whenever possible, please include:
• Main product
• Original packaging
• All included components
• Product accessories
• Instructions or care information
• Protective materials
• Any other items originally included with the order
Customers are responsible for ensuring that preference-based returns are properly packaged for transportation.
11. Missing Components or Accessories
Where permitted by applicable law, refunds may be reduced if returned products are missing components originally included with the order.
Examples include:
• Lids
• Handles
• Spoons
• Plates or bowls included in sets
• Packaging materials
• Product accessories
• Instructions
Any deduction will be evaluated based on the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect:
• Product identification
• Return eligibility
• Product condition
• Return reason
• Included accessories
• Included components
• Damage caused during use or transportation
Approval of a return request does not necessarily mean that a refund has been approved. Refund approval may occur only after the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, refunds will generally be issued to the original payment method.
After SERVICE issues a refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.
Processing times vary depending on the financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, reasonable deductions may be applied for significant loss of value caused by:
• Missing components
• Missing accessories
• Excessive use
• Customer-caused damage
• Cracks, chips, stains, or breakage
• Unauthorized modifications
• Improper cleaning
• Improper handling
• Damage occurring after delivery
Any deductions will be assessed based on the specific circumstances.
15. Exchanges
Exchange availability depends on current inventory and product availability.
Because SERVICE products may be offered in different:
• Sizes
• Colors
• Designs
• Shapes
• Styles
A direct replacement may not always be available.
If an exchange cannot be completed, customers may:
- Request a return of the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before requesting an exchange.
16. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Email: service@klevriv.com
We will make reasonable efforts to assist before your order enters:
• Processing
• Picking
• Packing
• Fulfillment
• Shipping preparation
• Shipment
However, once an order has entered our fulfillment process, cancellation cannot be guaranteed.
If your order has already shipped, you may need to follow the return process after receiving the product.
17. Cancellation Refunds
If payment has been processed and we successfully cancel your order, the refund will be issued to the original payment method or another method allowed by the payment provider.
Your financial institution may require additional processing time.
18. Refused or Unclaimed Packages
Refusing delivery or failing to claim a package does not automatically qualify for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
• Shipping status
• Carrier charges
• Product condition
• Return eligibility
• Other relevant circumstances
Where permitted by law, reasonable shipping or return costs caused by refused or unsuccessful delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional:
• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation requirements
• Transportation time
Please contact us before sending any international return.
Unless liability cannot legally be excluded, SERVICE is not responsible for unnecessary customs fees or shipping costs caused by improper return procedures.
20. Consumer Rights
This Return & Refund Policy supplements, rather than replaces, consumer rights provided by applicable laws.
Depending on your country, state, province, or region, you may have legal rights regarding:
• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacement
• Returns
• Refunds
• Cancellation rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
If mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
21. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us:
Brand: SERVICE
Website: klevriv.com
Legal Entity: Shenzhen Shanying Network Co., Ltd.
Registered Address: Room 401, Building 4-1, Zhenye City, Shenfeng Road, Liuyuebei Community, Henggang Street, Longgang District, Shenzhen, China
Unified Social Credit Code: 91440300MAEEFMJJ3A
Customer Support Email: service@klevriv.com
For order-related questions, please provide your order number and the email address used at checkout.
For damaged bowls, plates, spoons, or other tableware products, please include clear photos of the product and packaging.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.