At SERVICE, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your products arrive at your door.
Our product collection includes bowls, plates, spoons, and other tableware products. For fragile items, we may use additional protective packaging materials when necessary to help reduce the risk of damage during transportation.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time. During peak sales periods, holidays, high order volumes, inventory checks, or other special circumstances, processing times may be slightly extended.
Certain fragile or specially packaged tableware products may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Estimated Delivery Time
Estimated delivery time is generally:
7–20 business days after shipment
Estimated delivery time does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
- Shipping destination
- Carrier availability
- Customs inspection or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances beyond our reasonable control
All delivery timeframes are estimates and do not represent guaranteed delivery dates.
Shipping Methods and Fees
Available shipping methods and applicable shipping fees will be displayed during checkout based on your destination, product type, package size, and items included in your order.
If promotional shipping offers or free shipping discounts are available, the applicable conditions will be displayed before payment is completed.
Some larger, fragile, or specially packaged tableware products may require different shipping methods depending on the destination.
Fragile Product Packaging
Some SERVICE products may include:
- Ceramic bowls
- Plates
- Spoons
- Delicate tableware designs
- Decorative surfaces
- Other fragile product details
When appropriate, these products will be packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully when received and inspect your products as soon as possible after opening.
We recommend keeping the original packaging until you confirm that your order has arrived safely and without damage.
Tracking Your Order
If tracking service is available, we will send a shipping confirmation email to the email address provided during checkout with tracking information or a tracking link.
After the tracking number is created, please allow some time for the tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear after the package reaches certain transportation or delivery checkpoints.
Delivery Delays
Although we work with shipping providers to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics delays
If your order has not arrived within the estimated 7–20 business days, please contact our customer support team. We will review the available tracking and shipping information.
Accuracy of Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the information before shipment. However, once an order has entered processing or has already been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable laws.
International Orders
SERVICE ships to selected international destinations where shipping services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Other fees charged by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
SERVICE does not control customs processing times or fees charged by governments, customs authorities, or shipping carriers.
Products Damaged During Shipping
Because some SERVICE products include fragile materials such as ceramic bowls, plates, spoons, or delicate tableware components, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer package
- A photo of the shipping label
- A short video if available
Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as replacement, refund, or another available resolution.
Lost or Delayed Packages
If your tracking information shows unusual delays or your package cannot be located, please contact us so we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or other available solutions.
Investigations and resolutions may depend on the carrier’s policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception or mailroom
- Family members
- Neighbors
- Local delivery carrier
If you still cannot locate your package, please contact us. We will work with you to review the available delivery information.
Split Shipments
In some cases, items from the same order may be shipped separately due to:
- Inventory location
- Product size
- Fragile product packaging requirements
- Warehouse availability
- Fulfillment requirements
If your order is shipped in multiple packages, each package may have a separate tracking number and may arrive at different times.
You will not be charged additional shipping fees if we split your order into multiple shipments.
Receiving Your Order
When receiving fragile SERVICE products, we recommend:
- Opening the package carefully
- Avoiding sharp tools near the product
- Removing protective packaging slowly
- Handling bowls, plates, spoons, and fragile components carefully
- Checking the products before disposing of packaging materials
- Placing products on a clean and stable surface before use
If your product includes removable or adjustable components, please review any product-specific information before use.
Contact Us
If you have any questions about shipping, tracking, delivery, or damaged products, please contact our customer support team:
Brand: SERVICE
Website: klevriv.com
Unified Social Credit Code: 91440300MAEEFMJJ3A
Customer Support Email: service@klevriv.com
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.
For damaged product inquiries, providing photos of the product and packaging will help us review your request faster.
SERVICE — Designed for everyday dining.