These Terms and Conditions (“Terms”) apply to purchases made through service.
service is operated by Shenzhen Shanying Network Co., Ltd.
By placing an order through our website, you acknowledge that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on our website.
Scope of These Terms
These Terms apply to products purchased through service.
Your purchase may also be subject to additional policies, including:
• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Warranty Information
• Product Care Instructions
Where applicable, these policies should be read together with these Terms.
Product Information
We make reasonable efforts to accurately display product descriptions, materials, dimensions, colors, finishes, images, features, prices, and availability.
SERVICE products may include:
• Bowls
• Plates
• Spoons
• Tableware sets
• Kitchen accessories
• Dining and household products
However, actual product appearance may vary slightly due to:
• Screen or display settings
• Lighting conditions
• Photography conditions
• Manufacturing tolerances
• Material characteristics
• Surface finish variations
• Production batch differences
• Packaging or design updates
For products made from ceramic, glass, stainless steel, wood, or other natural or manufactured materials, slight differences in color, texture, shape, finish, or appearance may occur.
Such variations are considered a normal part of production and do not necessarily indicate a defect.
We reserve the right to correct errors, update product information, modify availability, or revise website content when reasonably necessary.
If a significant error affects an existing order, we may contact you with available solutions or cancel the affected item and provide an applicable refund.
Product Usage Requirements
Certain SERVICE products may include or require:
• Specific usage instructions
• Care instructions
• Product-specific limitations
• Compatible accessories
• Food-contact guidelines
• Cleaning recommendations
Customers are responsible for reviewing product information before purchasing or using products.
Product designs, dimensions, colors, materials, and packaging may vary between products or production versions.
Unless specifically stated, SERVICE does not guarantee compatibility with third-party accessories or replacement components.
Customers should carefully review product descriptions, sizes, materials, intended use, and care instructions before purchase.
Orders and Acceptance
After submitting an order, you may receive an automatic order confirmation email.
This confirmation indicates that we have received your order but does not necessarily mean that your order has been finally accepted or shipped.
We reserve the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:
• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Unauthorized resale concerns
• Promotional abuse
• Legal or regulatory requirements
• Other circumstances preventing reasonable order fulfillment
If an order is cancelled after payment has been processed, we will issue a refund through the original payment method or another method permitted by the applicable payment provider.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible:
Customer Support Email:
service@klevriv.com
We will make reasonable efforts to assist you before your order enters the fulfillment process.
However, once an order has entered processing, we cannot guarantee that changes or cancellations can be made, including after:
• Order processing
• Product preparation
• Picking and packing
• Fulfillment arrangement
• Shipment preparation
• Shipment dispatch
If your order has already been shipped, the applicable Return and Refund Policy will apply.
Pricing
All prices displayed on service are shown and processed in United States Dollars (USD) unless otherwise stated.
Product prices may vary depending on:
• Product selection
• Product size or specifications
• Material or design options
• Quantity purchased
• Destination location
• Promotional eligibility
• Applicable taxes
• Shipping costs
The final amount payable will be displayed during checkout before completing your purchase.
We reserve the right to update product prices at any time for future purchases.
If a pricing error or technical mistake occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.
Taxes and Additional Fees
Applicable taxes, shipping charges, and other order-related fees may be displayed during checkout when required or supported.
International orders may be subject to additional charges, including:
• Import duties
• Customs fees
• Taxes
• Brokerage fees
• Clearance charges
• Local carrier fees
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
Please review our Shipping Policy for additional information.
Payment
Available payment methods will be displayed during checkout and may vary depending on:
• Customer location
• Device used
• Order amount
• Available payment services
By submitting payment information, you confirm that:
• You are authorized to use the selected payment method
• The information provided is accurate and complete
• You authorize the processing of the applicable transaction amount
All transactions may be subject to authorization, verification, fraud prevention, and security checks.
For additional information, please review our Payment and Security Policy.
Promotions and Discounts
SERVICE may offer promotional opportunities from time to time, including:
• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free shipping promotions
• Other special offers
Promotional offers may be subject to additional conditions, including:
• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions
Unless otherwise stated, promotional offers cannot be combined.
Discounts generally cannot be applied retroactively to completed orders.
To the extent permitted by applicable law, SERVICE reserves the right to modify, suspend, or terminate promotional offers.
Shipping and Delivery
Shipping methods, estimated delivery times, tracking availability, shipping costs, and related matters are subject to our Shipping Policy.
Unless specifically stated otherwise, all delivery dates and estimated arrival times are approximate.
Delivery may be affected by circumstances beyond our reasonable control, including:
• Carrier operations
• Customs processing
• Weather conditions
• Transportation delays
• Holidays
• Remote area delivery conditions
• Local delivery limitations
Customers are responsible for providing complete and accurate shipping information during checkout.
SERVICE products may include fragile household items such as ceramic bowls, plates, spoons, and other tableware products.
We take reasonable measures to package products appropriately for transportation. Customers should inspect their order immediately after delivery.
Returns and Refunds
Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return and Refund Policy.
Please contact us before returning any product so our customer support team can review your request and provide appropriate return instructions.
Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable law.
Damaged, Defective, or Incorrect Products
If your SERVICE product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
This is especially important for household products such as:
• Ceramic bowls
• Plates
• Spoons
• Tableware sets
• Kitchen accessories
We may request:
• Order number
• Clear photos of the product
• Photos of the outer packaging
• Photos of the inner packaging
• Shipping label photos
• A short video showing the issue
Please keep the product and original packaging until our customer support team completes its review.
Depending on the circumstances and applicable laws, available solutions may include:
• Replacement
• Refund
• Repair where applicable
• Other appropriate resolutions
Product Use and Care
Products purchased from SERVICE should only be used for their intended purposes and according to applicable:
• Product instructions
• Material specifications
• Care recommendations
• Cleaning guidelines
• Product warnings
• Specific usage recommendations
Bowls and Plates
For SERVICE bowls, plates, and other tableware products:
• Handle products carefully to avoid impact or damage
• Avoid dropping or striking products against hard surfaces
• Follow recommended cleaning instructions
• Use suitable cleaning tools and methods
• Avoid abrasive cleaners unless specifically permitted
• Store products safely when not in use
• Inspect products regularly for cracks, chips, or damage
If a product becomes cracked, broken, or unsafe for use, discontinue use immediately.
Spoons and Utensils
For SERVICE spoons and related dining utensils:
• Handle utensils carefully
• Avoid unnecessary bending or pressure
• Clean according to the recommended care instructions
• Store in a clean and dry environment
• Avoid using unsuitable cleaning materials that may damage the surface
• Check products before use for any visible damage
If any product component becomes damaged or unsuitable for continued use, discontinue use.
Decorative Details and Product Features
Some SERVICE products may include decorative finishes, textures, patterns, colors, or special surface treatments.
Customers should:
• Handle decorative surfaces carefully
• Avoid unnecessary impact or pressure
• Avoid scratching or damaging surface finishes
• Avoid exposure to harsh chemicals
• Follow product-specific care instructions where provided
Minor differences in color, texture, shape, or surface appearance may occur due to manufacturing processes and material characteristics.
Indoor and Outdoor Use
Unless specifically stated on the product page, SERVICE tableware products are designed for normal household use.
Products should avoid unnecessary exposure to:
• Extreme temperatures
• Excessive moisture
• Direct sunlight for extended periods
• Strong chemicals
• Improper storage conditions
Any statements regarding heat resistance, dishwasher safety, microwave use, or other performance features only apply when specifically stated for the relevant product.
Product Dimensions and Natural Variations
Dimensions displayed on service are provided for reference purposes only.
Minor variations may occur due to:
• Manufacturing methods
• Measurement methods
• Product structure
• Material characteristics
• Production batches
Products made from ceramic, glass, wood, stainless steel, or other materials may naturally have slight differences between individual pieces.
These variations are considered normal characteristics of the product and do not necessarily represent defects.
Product Warranty
Certain SERVICE products may include limited warranty coverage as separately described.
Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on:
• Product pages
• Product documentation
• Warranty information pages
• Customer support materials
Warranty coverage is separate from statutory consumer rights.
Nothing in our warranty terms limits consumer rights that cannot legally be excluded under applicable law.
Personal Use
Unless otherwise agreed in writing, products provided through service are intended primarily for:
• Personal household use
• Dining purposes
• Kitchen use
• Gift purposes
SERVICE may restrict unauthorized commercial resale where reasonably necessary.
Prohibited Activities
You may not use service or our purchasing system for:
• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorized resale activities
• Interference with website security
• Illegal or deceptive activities
If suspicious activity is identified, we may take reasonable actions to protect our customers, website, business operations, and payment systems.
Intellectual Property
Unless otherwise stated, all website content, including:
• SERVICE brand materials
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content
is owned, licensed, or used by SERVICE and Shenzhen Shanying Network Co., Ltd. or applicable rights holders.
You may not copy, reproduce, distribute, modify, commercially exploit, or otherwise use website content without appropriate authorization, except where permitted by applicable law.
Third-Party Services
SERVICE may rely on third-party providers to support our operations, including:
• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping services
• Customer support systems
• Analytics services
• Advertising services
• Fraud prevention services
• Security services
• Technical service providers
Third-party services may be subject to their own terms and privacy practices.
SERVICE is not responsible for independent third-party services that we do not operate or control.
Electronic Communications
By placing an order through service or contacting us electronically, you agree that we may communicate with you electronically when appropriate.
These communications may include:
• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Security notices
• Important service-related information
Marketing communications will be handled separately and may be subject to applicable consent and unsubscribe requirements.
Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
Where applicable, additional privacy options may be available through our privacy preference tools or related privacy pages.
Disclaimer
To the maximum extent permitted by applicable law, service and related website services are provided on an “as is” and “as available” basis.
We do not guarantee that:
• The website will always operate without interruption
• All technical issues will be immediately resolved
• Website content will always be completely free from errors
• Product availability will remain unchanged
Product images and descriptions are intended to represent products as accurately as possible. However, minor differences may occur due to material characteristics, manufacturing processes, lighting conditions, and display settings.
Any product-specific warranty, where applicable, is subject to the relevant warranty terms.
Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, SERVICE and Shenzhen Shanying Network Co., Ltd. shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to:
• Purchases
• Orders
• Transactions
• Products
• Website usage
• Services provided through service
except where such limitations are not permitted by applicable law.
Nothing in these Terms is intended to exclude, restrict, or limit:
• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws
Consumer Rights
Depending on your country, state, province, or region, you may have statutory consumer rights relating to:
• Product conformity
• Defective products
• Repairs
• Replacement
• Returns
• Refunds
• Order cancellation rights
Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.
If mandatory consumer protection laws provide rights greater than those described in these Terms, those legal rights will continue to apply.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes in:
• Business operations
• Products or product collections
• Website features
• Store policies
• Legal requirements
• Regulatory requirements
Updated versions will be published on this page.
Unless otherwise required by applicable law, the version of these Terms effective at the time you submit your order will generally apply to that transaction.
Contact Us
If you have any questions regarding these Terms and Conditions, your order, SERVICE products, or our store policies, please contact us:
Brand: SERVICE
Website: shrvicey.com
Legal Entity:
Shenzhen Shanying Network Co., Ltd.
Unified Social Credit Code:
91440300MAEEFMJJ3A
Legal Representative:
Qiao Zhengxia
Registered Capital:
RMB 1,000,000
Establishment Date:
March 25, 2025
Registered Address:
Shenzhen Longgang District, Henggang Subdistrict, Liuyue North Community, Shenfeng Road No. 2, Zhenye City Building 4-1, Room 401, Shenzhen, China
Customer Support Email:
service@klevriv.com