Warranty & Guarantee Policy
Our Commitment to Quality
At SERVICE, we want every product you receive to meet the quality and appearance standards shown on our website.
Every item is carefully selected and inspected before shipment. If your product experiences damage, defects, or qualifying manufacturing issues during the warranty period, our customer service team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased from our store are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to qualifying manufacturing defects or functional issues that occur during normal and intended use.
Depending on the circumstances, we may provide:
• Product replacement
• Replacement of parts or components (if available)
• Store credit
• Refund (where applicable)
The specific solution will depend on the nature of the issue, product availability, and the details of the claim.
What Is Covered
Our limited warranty may cover the following issues:
Manufacturing Defects
Material or workmanship defects that affect the normal use, quality, or construction of the product.
Structural Defects
Issues related to the product structure that are not caused by accidental damage, misuse, excessive force, or improper handling.
For SERVICE products, including bowls, plates, spoons, and other tableware products, warranty coverage may apply to qualifying manufacturing issues that affect normal use.
Damaged Upon Arrival
Items that arrive broken, cracked, damaged, or unusable due to shipping or handling may be eligible for warranty review.
What Is Not Covered
The warranty does not cover damage or issues caused by:
• Accidental drops, impacts, cracks, chips, or breakage
• Improper handling or use
• Misuse or use beyond the product’s intended purpose
• Exposure to excessive moisture, extreme temperatures, chemicals, or unsuitable environments
• Normal wear and tear
• Surface changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Lost or stolen products
• Damage occurring after the applicable warranty period
Minor differences in color, finish, texture, shape, pattern, or appearance that do not affect normal product function are generally not considered defects.
Damaged or Defective Items
If your SERVICE product arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your order.
To help us review your request quickly, please provide:
• Order number
• Name and email address used for the order
• Description of the issue
• Clear photos or a short video showing the problem
• Photos of the packaging if the product was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Submit a Warranty Claim
To submit a warranty claim, please contact our customer service team using the contact information provided on our website.
Please include your order number and supporting photos or videos.
Our team will generally review your request and respond within 24-48 hours.
Additional information may be requested if necessary to confirm the issue.
Product Replacement
If a replacement request is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may provide:
• An equivalent replacement product
• Store credit
• Another appropriate solution
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not guarantee a cash refund.
Refund eligibility depends on the nature of the issue and our applicable Return & Refund Policy.
If a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank or payment service provider.
Returns and Warranty Terms Are Different
Our Return & Refund Policy applies when you wish to return eligible products within the applicable return period.
Our limited warranty applies to qualifying manufacturing defects and product-related issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package arrives damaged, we recommend taking photos before opening the package.
If the product inside is damaged, please contact our customer service team and provide:
• Outer packaging photos
• Shipping label photos
• Photos of the damaged product
• Photos of any damaged internal packaging
This information helps us review your request more efficiently.
Product Care
To help maintain your SERVICE products in good condition:
• Follow all included care instructions
• Use products only for their intended purpose
• Handle bowls, plates, spoons, and other tableware products carefully
• Avoid unnecessary exposure to extreme temperatures, moisture, or harsh chemicals
• Clean products using appropriate methods and materials
• Avoid excessive impact, dropping, or improper handling
• Store products in a clean and dry place when not in use
Improper use or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty supplements any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.
Contact Us
If you have any questions about our products, warranty coverage, or an existing claim, please contact our customer service team.
Brand: SERVICE
Website: klevriv.com
Legal Entity: Shenzhen Shanying Network Co., Ltd.
Registered Address: Room 401, Building 4-1, Zhenye City, Shenfeng Road, Liuyuebei Community, Henggang Street, Longgang District, Shenzhen, China
Unified Social Credit Code: 91440300MAEEFMJJ3A
Customer Support Email: service@klevriv.com
Our goal is to respond to customer inquiries within 24-48 hours.